鄭宇君、陳百齡

Yu-Chung Cheng; Pai-Lin Chen

不確定性、正確性、災難傳播、社交媒體、科學傳播、備援頻道

uncertainty, accuracy, disaster communication, social media, science communication, backchannel

身處災難事件頻繁的當代社會，面對災難發生暴增的資訊流量、焦慮與恐慌的情緒漫延，在動態變化的情境下，社交媒體如何滿足公眾溝通不確定性的需求？本文以2009年莫拉克風災為例，探索公眾如何運用不同的災難媒體溝通不確定性，研究發現：既有的社交媒體不足以解決災難時期的資訊需求，透過網路社群架設的臨時災情網站，有效將社交媒體散布的各種訊息引導到災情網站進行過濾與查證，不同災情網站的參與社群各自發展出確保資訊正確性的途徑，社交媒體因而成為新型態的流言傳散與查證平台。

This study examines how people manage the surge of information in dynamic situations. When faced with uncertainty during a disaster event, people tend to experience anxiety and fear. In August 2009, during the disastrous floods brought by Typhoon Morakot in Taiwan, a new form of communication facilitated by the latest communication technologies and social media emerged. Ad hoc disaster information websites effectively collected and organized disaster-related information from various internet communities. Through collective gatewatching, these websites developed a unique technique to ensure the accuracy of information. Thus, social media has become a new platform for spreading information and factchecking.